Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every flag in a set is cut to the same 12×18 dimensions and sewn with the same 1.5-inch pole sleeve so that rotations hang identically on the customer’s existing stand, with any non-standard stand dimensions cut to order when specified; designs that carry wording are produced as true double-sided builds of two printed plies around a light-stop liner sewn as a single flag, while pattern-only designs are advised honestly toward single-ply construction; all flags are dye-sublimated onto outdoor-weight polyester so colour penetrates the cloth rather than coating it; family names and wording are checked letter by letter against the written spelling supplied before printing; stands, brackets, anti-wind clips and rubber stoppers are supplied and priced separately from flags as once-only hardware purchases; and collection and subscription customers’ cuts, sleeves, colour standards and packaging specifications are held on file so that reorders and new designs match previous runs exactly, with sets delivered folded flat and labelled and drop-shipping available for subscription rounds.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.